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Technical Services Manager, based in New Mills, in the High Peak.
Married with two children and five cats. Enjoy hiking, travel, sports, music, reading and playing with gadgets. |
| Gkills: 30+ years of CAD\CAM experience, 20+ years software training experience, 20+ years of relational database experience |
| Education: |
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Bachelor of Engineering the University of Salford 1993-1998 |
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B-TEC Higher National Certificate in Telecommunications Engineering Blackburn College 1990-1991 |
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B-TEC Ordinary National Diploma on Professional Audio Systems Salford College of Technology 1988-1990 |
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Experience:
Technical Services Manager Arden Software – December 2024 - current
Managing the UK support team. |
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Improving support workflows & quality. |
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Upskilling support ream members. |
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Coordinating support resources. |
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Training Manager/Technical Services Team Leader Arden Software -
2010 - 2024.
Lead trainer for Arden Software UK |
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Development, delivery & maintenance of training programs covering most aspects of the Impact application. |
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Bespoke & off-the-shelf training programs for end-users and a word-wide group of resellers/distributors. |
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Software development stake-holding. |
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Software Support Specialist Arden Software – 1997 - 2010
Installation & support of CAD/CAM Packaging solutions for the Packaging & Diemaking industries. |
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Customer support (web/phone/mail). |
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On-site installation, configuration & training (worldwide). |
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Interfacing with machines (lasers/plotters/sample makers). |
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Software testing. |
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Documentation. |
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